FAQ

 

• What common allergens are in your products?
  We are an exclusively gluten free company, so none of our items will have gluten in them. Some of our products may contain dairy, tree nuts, and soy. Please check each of the individual product pages for allergen information.

• Why can't I purchase your full product portfolio online?
  At this time, we are only offering specific products to our consumers. Be sure to follow our Facebook and Instagram , and join our newsletter to find out what our next products will be!

• But what about the Puff Pastry?
  At this time, we are not shipping our frozen items. However, we are continuously assessing the needs of our consumers - so stay tuned! Please note, you may be able to find some of our frozen items on Gluten Free Mall , but please note that there are additional shipping fees for frozen goods.

• There's an issue with the contents of my order - what do I do?
  If your product was damaged, moldy, or no good then please contact us at shop.us@schaer.com for a credit to your account. We will need more information on the product you purchased to be able to process your complaint and credit properly. Please have the Batch Number, Expiration Date (printed on the package), and pictures ready to provide to our friendly consumer relations team!

• Do you ship to PO boxes?
  No, we're not able to ship to PO Boxes.

• When do you ship out orders?
  Standard orders are shipped same day if placed by 12PM EST that day. If an order is placed after the cutoff time, it will ship the next business day.

• When should my order arrive?
  Once your order is shipped, we aim for your delivery to arrive between 5-7 business days.
• Note: Instances out of our control such as weather may impact delivery times

• Can I add something to my order if I forgot?
  At this time, once an order is placed, we cannot make any changes. Please contact us at shop.us@schaer.com and we will do our best to assist!

• I just placed my order, can I make any changes to what I purchased?
  At this time, once an order is placed, we cannot make any changes. Please contact us at shop.us@schaer.com and we will do our best to assist!

• Do I need to register and create an account to place an order?
  You do not need to have an account or register.

• I forgot my log in information!
  Click on "Forgot my password" on the Schär Website in the "Join Schär Club" section or the login page. Then insert your email address in the field and click or tap on the "Reset Password" button. You will receive an email with instructions on how to reset your password. You can also reset your password by clicking or tapping here .